Masterclass detailed information:

Masterclass Delivery Options: Online & Worldwide Availability


Our Corporate Masterclasses are available in both online and offline formats, offering flexibility and convenience to meet your team’s needs:


1. Online Masterclasses:


Participate from anywhere in the world through our interactive virtual sessions, ensuring your team receives high-quality training without the need for travel.


2. Offline Masterclasses:


We offer in-person sessions at your preferred location, providing a hands-on and immersive learning experience.


Travel Costs:


For offline masterclasses held outside Lugano, all travel and accommodation costs for our trainers will be covered by the client.

Terms and Conditions:

  • Expectation Guarantee

Our programs are designed to align with your industry and elevate your professional skills. If progress is not evident, we’ll provide additional resources to ensure your success. A full refund is available within the first week if results do not meet your expectations.

  • Support Commitment

We are dedicated to your success. Our support team is available to address your questions, resolve any issues, and provide guidance for a seamless learning experience.

  • Certification

Upon successful completion, you will receive a certification reflecting your expertise in professional etiquette and protocol.

  • Privacy and Security

Your privacy is our priority. We strictly adhere to the Swiss Confederation’s Federal Law on personal data protection, ensuring your sensitive information—such as personal opinions, relationships, and health details—remains secure and confidential.


Professional secrecy ensures that all shared information is safeguarded unless expressly authorised.

  • (As per Federal Law of the Swiss Confederation: Art. 35 para. 2 LPD, and Art. 398, 321, 320 of the Code of Obligations.)


Pedagogical principles used:


I approach My mission with passion, dignity, and humility. I honor the perspectives and opinions of others, never imposing or judging them.

While etiquette and ethics programs are sometimes used to manipulate or create a false impression of success, I believe such approaches are short-lived. People can sense inauthenticity and arrogance, which diminishes the value of these efforts.

I firmly believe that true change begins with ourselves. When we embrace personal growth and ethical behavior, it naturally extends into our social and professional lives, becoming a seamless part of who we are.

Although specific mission statements may vary based on the goals and target audience of each program, a general mission for an ethics education program is:
  • Respect for Ethical Principles: Adhering to a code of conduct is essential for upholding diplomatic relations and fostering cooperation. It is vital to maintain respect for universal ethical guidelines in all professional interactions.
  • Professionalism and Courtesy: Conduct yourself with professionalism and courtesy at all times. Maintain decorum and diplomacy in both formal and informal social interactions, ensuring a positive and respectful atmosphere.
  • Sense of Responsibility: Knowledge carries privileges and the power to influence situations. It is crucial to apply this knowledge with moral integrity, demonstrating respect for others. While ethical principles guide behavior within a specific framework, true moral integrity can sometimes require challenging those rules to preserve ethical values.
  • Discretion and Respect: We must refrain from any form of discrimination based on race, gender, religion, politics, nationality, or other protected characteristics. Treat all individuals with fairness and respect, promoting inclusivity in every interaction.
  • Active Engagement and Feedback: Knowledge grows through active participation. It is only by engaging in discussions and sharing feedback—both theoretical and practical—that we can ensure the lasting impact and value of what we learn and teach.
  • Neutrality and Impartiality: Maintain neutrality and impartiality in all situations. Refrain from taking sides in conflicts or disputes, and approach every situation with a balanced and fair perspective.
  • Cultural Sensitivity: Show respect for the traditions, customs, and values of other cultures. Understand and adapt to local etiquette and protocols, recognizing the diversity that exists in a global environment.
  • Conflict Resolution and Diplomacy: In times of conflict, focus on achieving peaceful solutions. Promote dialogue, understanding, and diplomacy to resolve disputes, always striving for peaceful outcomes.