Payment

Credit Card and Payment Policies

1. Credit Card Charges
USER’s credit card will be charged by the FULFILLER responsible for fulfilling their order, not the SITE. If USER has questions about charges on their credit card statement, they should contact the SITE at info@aroma-ecaterina.com or reach out to the FULFILLER completing the ticket order.
2. Third-Party Payment Platforms
If USER completes a transaction on the SITE using a third-party payment platform (e.g., PayPal, Stripe), the transaction is subject to the policies, terms, and fees of the respective third party. The transaction name will appear as “Aroma Ecaterina Marketing.” For any questions about the transaction, contact info@aroma-ecaterina.com.
3. Security of Cardholder Data
The SITE and FULFILLER are responsible for the security of cardholder data stored, processed, or transmitted on behalf of the USER.
4. International Purchases
International ticket purchases may experience delayed processing. USERS placing orders from outside Switzerland are advised to contact their credit card provider before purchasing to prevent unnecessary delays or holds. The SITE and FULFILLER are not liable for delays or additional fees associated with international orders.
5. Disputed Charges
By placing an order, USER authorizes the SITE to charge their payment method for the total amount, including ticket price, service fees, and any optional services. If USER disputes a charge and the charge is determined to be valid, the SITE reserves the right to seek payment through any lawful means, including collection agencies or legal remedies. The SITE may resell tickets involved in a dispute, and the USER may lose access to the tickets if they file a payment dispute.

Event Policies

6. Event Listings
The SITE does not guarantee the accuracy of event details, including event names, locations, start times, or dates.
7. Ticket Holder Behavior Policy
USERS must comply with all venue rules regarding conduct and behavior. If a USER is ejected for failing to abide by these rules, all associated costs, fines, or legal fees will be the USER’s responsibility. Tickets associated with the ejection will not be refunded. Further, if the ejection results in the TICKET SELLER losing access to future tickets, the USER will be liable for all related costs or losses.
8. Fraud Prevention
To protect against fraud, USERS may be required to provide proof of identity, such as a signed credit card authorization or government-issued ID.

Permitted Use and Intellectual Property

9. Permitted Use
USERS may access the SITE for personal use only, such as reviewing event information or purchasing tickets. Unauthorized activities, such as automated ticket purchasing, scraping, or reproduction of content, are prohibited. USERS must not submit harmful materials, including viruses or malicious software.
10. Intellectual Property
All content on the SITE and at events, including text, images, videos, and software, is protected by copyright, trademark, or other intellectual property laws. USERS must obtain written permission from the SITE to use any materials. Unauthorized use may result in civil or criminal penalties.

Disclaimers and Indemnity

11. Disclaimers
The SITE and its content are provided “as is” without warranties of any kind. The SITE does not guarantee uninterrupted service or error-free content. USERS assume all risks associated with using the SITE, including potential data loss or damages from third-party links.
12. Indemnity
USERS agree to indemnify the SITE, its affiliates, and its employees from any claims, losses, or liabilities arising from their use of the SITE.

Governing Law and Dispute Resolution

13. Governing Law
All disputes related to the SITE will be governed by the laws of Switzerland. USERS agree to jurisdiction in the courts of Lugano.
14. Arbitration and Class Action Waiver
Disputes will be resolved through binding arbitration administered in Switzerland. USERS waive the right to participate in class action lawsuits. If USERS wish to opt out of arbitration, they must notify the SITE within 30 days of their first purchase.

Virtual Events Services

15. Virtual Event Terms

• Virtual event services include personalized videos, group lessons, and meet-and-greets (“VIRTUAL EVENTS SERVICES”).
• USERS are responsible for ensuring they have the necessary equipment (e.g., internet connection) to participate. Refunds will not be issued for equipment-related issues.

16. Acceptable Use Policy
USERS must adhere to guidelines prohibiting illegal or inappropriate behavior during VIRTUAL EVENTS SERVICES. This includes respecting intellectual property, refraining from sharing content without permission, and avoiding any disruptive or harmful actions.
17. Behavior Guidelines
USERS should conduct themselves respectfully during virtual events. Unauthorized recording or screenshots are strictly prohibited.

Amendments and Contact

18. Policy Updates
The SITE reserves the right to amend these Terms & Conditions. Updates will be posted on the SITE, and USERS are encouraged to review them regularly.
19. Contact Information
For inquiries, contact:
Aroma Ecaterina
Email: info@aroma-ecaterina.com

Last updated: 2025