• What it is:

Key Focus:

Learning the basics of professional etiquette, effective communication, and understanding company culture.

Empower yourself or your team with the tools to lead with professionalism, respect, and cultural understanding. The Professional Etiquette™ Module is designed to enhance workplace dynamics, build stronger professional relationships, and ensure success in formal business environments.

This program provides essential skills for professionals who want to uphold the highest standards of behaviour, communication, and attire, fostering a positive and productive organisational culture.

• Who it’s for:

This module is perfect for individuals and teams seeking to refine their professionalism and elevate their workplace interactions. Ideal participants include:

• Entry to mid-level professionals aiming to build a strong foundation in workplace etiquette.

• Assistants, Office Managers, and Administrative Staff looking to strengthen professional conduct.

• Team Leaders and Managers seeking to enhance team dynamics and workplace culture.

• Professionals across industries who want to improve their communication, presentation, and organisational skills.

• What you’ll learn:

The Professional Etiquette™ masterclass includes the following chapters:

1.Introductions and Greeting Etiquette
• Understanding Hierarchy and Cultural Differences: Learn how respect for hierarchy influences greeting customs globally, from formal handshakes to respectful bows.
• Mastering Context-Specific Greetings: Perfect the art of introducing yourself verbally and non-verbally in culturally appropriate ways, whether in interviews, meetings, or events. Small Talk & Vertical Content.
• Business Card Etiquette: Understand the nuances of presenting and receiving business cards with respect in various cultural contexts.

2. Professional Code of Ethics
• Principles of Integrity and Respect: Discover how ethical behaviour fosters trust, enhances decision-making, and strengthens relationships.
• Applying Ethics in the Workplace: Explore scenarios for maintaining honesty, respect for hierarchy, and fairness in client communications and team interactions.

3. Professional Code of Conduct
• Mastering Workplace Behaviours: Emphasise the importance of confidentiality, punctuality, and adhering to company strategy in daily tasks.
• Acting Intentionally with Professionalism: Cultivate habits of empathy and intentionality in interactions with colleagues and clients, fostering a harmonious work environment.

4. Cross-Cultural Communication and Sensitivity
• Adapting to Cultural Differences: Gain insights into diverse communication styles, from direct to indirect, and learn how to adapt for mutual understanding.
•Dress Code Norms: Understand cultural expectations for attire to ensure respect and professionalism.
•Avoiding Cultural Missteps: Learn strategies to avoid unintended offences in global interactions.

5. Professional Communication Skills
• Verbal Communication: Refine your ability to use clear, concise, and respectful language to convey ideas effectively in formal and informal settings. Develop small talk and presentation skills to connect with others.
• Written Communication: Master the art of crafting polished emails, reports, and documents that adhere to professional etiquette.
• Netiquette- Digital Communication and Online Presence: Maintain a professional tone in emails, virtual meetings, and social media interactions, while navigating sensitive conversations tactfully.

6. Copywriting & Netiquette
• Master professional business writing for emails, reports, and documents, ensuring clarity, politeness, and professionalism.
• Learn digital etiquette (netiquette) to maintain the same high standards in online communication as in face-to-face interactions.

7. Conflict Management Basics
• Addressing Workplace Disagreements: Develop skills to handle disputes with professionalism and empathy, ensuring mutual respect and understanding.
• De-Escalating Tensions: Learn techniques to tactfully resolve conflicts, maintain positive team dynamics, and build lasting relationships.

8. Professional Dress Code
• Adapting to Dress Codes: Learn how to dress appropriately for varying levels of formality, from business casual to executive attire.
• Cultural Expectations: Understand the cultural significance of business attire to project a polished and professional image globally.

• Next Steps:

Empower your team with essential professional etiquette skills to foster respect, cultural understanding, and success in any business environment.
Apply for an interview admission to discuss how this program can be tailored to your team’s specific needs and goals.