• What it is:

Key Focus:

Learning the basics of professional etiquette, effective communication, and understanding company culture.

Empower yourself or your team with the tools to lead with professionalism, respect, and cultural understanding. The Professional Etiquette™ Module is designed to enhance workplace dynamics, build stronger professional relationships, and ensure success in formal business environments.

This program provides essential skills for professionals who want to uphold the highest standards of behaviour, communication, and attire, fostering a positive and productive organisational culture.

• Who it’s for:

This module is perfect for individuals and teams seeking to refine their professionalism and elevate their workplace interactions. Ideal participants include:

• Entry to mid-level professionals aiming to build a strong foundation in workplace etiquette.

• Assistants, Office Managers, and Administrative Staff looking to strengthen professional conduct.

• Team Leaders and Managers seeking to enhance team dynamics and workplace culture.

• Professionals across industries who want to improve their communication, presentation, and organisational skills.

• What you’ll learn:

The Professional Etiquette™ masterclass includes the following chapters:

1. Professional Code of Ethics
• Learn the foundational ethical principles that guide professional behavior, such as integrity, honesty, and accountability.
• Understand the importance of upholding these values in all business interactions and decision-making processes.
2. Professional Code of Conduct
• Discover the rules of workplace behavior, including confidentiality, respect for colleagues, and consistency in performance.
• Learn how to contribute to a positive organizational culture through respectful and productive interactions.
3. Meeting Protocols
• Master the art of participating in formal and informal business meetings.
• Learn how to prepare, engage respectfully, and make a lasting impression through punctuality, active listening, and professional communication.
4. Business Card Etiquette
• Understand the proper use and exchange of business cards in local and international contexts.
• Learn techniques to handle, present, and exchange business cards professionally, leaving a positive impression.
5. Professional Communication
• Develop skills for effective and respectful communication in verbal, written, and non-verbal forms.
• Learn how to adapt tone, clarity, and professionalism when interacting with colleagues, clients, and superiors.
6. Small Talk & Vertical Content
• Explore the art of small talk as a tool to build professional rapport.
• Learn how to engage in light, safe, and friendly conversation, avoiding controversial topics while fostering positive relationships.
7. Copywriting & Netiquette
• Master professional business writing for emails, reports, and documents, ensuring clarity, politeness, and professionalism.
• Learn digital etiquette (netiquette) to maintain the same high standards in online communication as in face-to-face interactions.
8. Business Dress Code, Casual to Formal
• Gain an understanding of various workplace dress codes, from business casual to formal attire.
• Learn how to adapt your wardrobe for different industries, cultures, and professional settings.
• Discover how attire influences perception, credibility, and professionalism.

• Next Steps:

Empower your team with essential professional etiquette skills to foster respect, cultural understanding, and success in any business environment.

Apply for an interview admission to discuss how this program can be tailored to your team’s specific needs and goals.

• Delivery Options: Flexible formats—online, in-person, or hybrid.
• Certification: Participants receive certification to validate their skills and enhance their career prospects.